International Journal of Research in Business and Entrepreneurship Development
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Vol. 11 No. 1 (2026): January - March
Articles

The Relationship Between Safety Programmes and Performance of Shopping Mall in Enugu State, Nigeria

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  • Okeke, Chika John,
  • Amadi, Tobenna Gabriel, Ph.D

Published 2026-03-24

Keywords

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Abstract

This study examined the Safety programmes on the Performance of shopping mall in Enugu State. The specific of the objectives were to; examine the effect of safety planning on the quality of service; evaluate the effect of induction on the profitability and identify the effect of supervision on the sales volume The study adopted descriptive survey.  The primary source of data was questionnaire.  A total population of three hundred and twenty-two (322) staff was used. 272 staff returned the questionnaire. Data was analyzed and Z – test was used to test the hypotheses.  Safety planning had positive effect on the quality of service, Z(95, n = 272) = 7.640 < 8.974, p <.05. Induction had positive effect on the profitability, Z(95, n = 272) = 5.578 <  7.156, p <.05 and Supervision had positive effect on the sales volume of shopping mall in Enugu State, Z(95, n = 272) = 6.367 <  8.367, p <.05. The study concluded that Safety planning, Induction and Supervision had positive effect on the quality of service, profitability and sales volume.  The study recommended that Management should have effective safety planning for the business reliability and responsiveness and high customer’s patronage and profitability.

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